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Exchange Policy

We are more than happy to accommodate exchanges of hair extensions that have NOT been cut, tampered and altered in any way (this includes the removal of the labels and cords). Since Human hair extensions are a hygienic product. We take matters of hygiene and public safety seriously and DO NOT ALLOW used items to be returned for the safety of all of our clients. The hair has to be in the same condition it was sent to you. Please not, there is NO Exchange for sample orders.

Steps to Exchange Hair Extensions

You must first contact us at customerservice@xoticahair.com and let us know why you wish an exchange. You will be required to send us a picture of the item you wish to return which will serve as an initial inspection of the hair. 

No exchange are processed after 7 days of receiving your order.

Once the initial inspection via photograph is satisfactory and the return for exchange request has been authorized, ship the hair back to the address our customer service representative has provided you with. You will also be responsible for all return shipping charges. Once the package has been shipped please contact us so that we can provide you with an invoice for return shipping to pay for the shipping of your exchanged items. the fee includes a 10% restocking fee and shipping fee. Once payment has been remitted and  we are satisfied that the returned hair has not been altered in any way we will send out the new order as per your request.

No exchange unit will be processed unless you offered us the receipt or the tracking # of the return.

  • Please allow 5-7 business days to process your return and exchange
  • Customer is responsible for all shipping expenses both to our warehouse and then back to their address
  • A restocking fee will be applied to the exchange process

There is no Exchange for sample orders

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